關於預約、課程、雪場、裝備的常見問題，
都整理在這裡。找不到答案？歡迎直接聯絡我們。
我們建議至少提前 1 個月 預約，特別是旺季（聖誕、新年、農曆春節）的熱門時段，往往會在 2-3 個月前就被預約滿。
非旺季時，若教練還有空檔，最晚可以在課程前 3 天預約。但我們無法保證隨時都有空位，所以越早預約越安心。
We recommend booking at least 1 month in advance. Peak season slots (Christmas, New Year, Lunar New Year) often fill up 2–3 months ahead.
In off-peak periods, bookings can be made up to 3 days before the lesson if instructors are available — but we cannot guarantee last-minute openings. The earlier the better.
是的。旺季期間（12/24-1/5 與 1/28-2/9 農曆春節）是預約最集中的時期，建議至少提前 2-3 個月 預約。
許多客人甚至會在前一年的雪季結束後（4-5 月）就預先預約下一個雪季，特別是希望指定教練或大團體的情況。
Yes. Peak periods (Dec 24 – Jan 5 and Jan 28 – Feb 9 Lunar New Year) are the busiest, and we recommend booking at least 2–3 months ahead.
Many guests reserve the next season immediately after the previous season ends (April–May), especially when requesting a specific instructor or for large groups.
可以，但需視當時教練的空檔而定。請盡早聯絡我們，我們會盡力協助調整。
付款後若想更改，需依照取消條款規定處理。詳細請參閱付款前確認的條款。
Yes, subject to instructor availability. Please contact us as early as possible — we'll do our best to accommodate changes.
Changes after payment follow our cancellation policy. See the terms confirmed prior to payment for details.
當然可以！我們提供 1 對 1 私人課程，特別適合想要密集進步、克服特定技術問題、或不想跟陌生人併班的學員。
1 人課程的費用與 2-3 人團體相同（不會額外加價），是想專注學習者的最佳選擇。
Absolutely. We offer 1-on-1 private lessons, ideal for fast progression, working through specific technique issues, or avoiding mixed classes with strangers.
Solo lessons are priced the same as 2–3 person groups (no extra solo charge) — the best choice for focused learning.
一位教練最多可以帶 5 位學員。超過 5 人會分成兩組以上，由不同教練帶班。
可以指定教練，特別是熟悉的教練或特定資歷（Level 1/2/3）。指定教練會有額外的指定費用，詳見費用頁面。
One instructor can teach up to 5 students. Groups larger than 5 are split into multiple classes with different instructors.
You can request a specific instructor — familiar instructors or specific levels (Level 1/2/3). Instructor designation incurs an additional fee. See the pricing page for details.
課程費用包含：
費用 不包含：
The lesson fee includes:
The fee does not include:
是的，雪具租借需自行於雪場或鎮上的租賃店辦理，費用因店家與雪具等級而異。套裝租借（雪板 + 雪鞋 + 雪杖）一般約 ¥8,000-¥10,000 / 天。
我們可以協助推薦租賃店。若您住宿的飯店附設雪具店，通常會方便許多。
Yes — rentals are arranged at the resort or in-town rental shops. Pricing varies by shop and equipment grade. A standard package (skis/board + boots + poles) typically costs around ¥8,000–¥10,000 per day.
We can recommend rental shops. Rental shops inside your hotel are often most convenient.
是的，纜車券需自行購買。每個雪場的價格不同：
價格為 2026-27 雪季參考，可能會異動。詳細請看雪場頁面。
Yes, lift tickets are purchased separately. Prices vary by resort:
Prices are 2026–27 season reference and subject to change. See the resorts page for details.
我們使用 Square 系統開立付款連結，可以使用 VISA、Mastercard、JCB、American Express 等主要信用卡付款。
付款幣別為 日圓 (JPY)，您的銀行會自動換算成您的本國幣別。
We use Square to issue secure payment links accepting major credit cards: VISA, Mastercard, JCB, American Express.
Payment is in Japanese Yen (JPY). Your bank automatically converts to your local currency.
旺季（聖誕、新年、農曆春節）是雪場最熱門的時段，教練的需求量大、上課壓力高，所以費用會略高一些。
同時，旺季的雪況通常是全季最好的（粉雪、新雪），雪場設施也全面開放。如果預算允許，旺季是體驗北海道極致雪況的最佳時機。
想省錢的話，建議考慮淡季（12 月初、3 月中下旬），費用便宜 10-20%，雪況也仍然很好。
Peak season (Christmas, New Year, Lunar New Year) is the busiest time. Instructor demand is high, so rates are slightly higher.
Peak season also offers the best snow conditions (fresh powder) with all resort facilities open. If budget allows, peak season is the best time to experience Hokkaido's legendary snow.
For savings, consider off-peak periods (early December, mid-to-late March) — 10–20% cheaper with still-excellent snow.
完全可以！我們很多學員都是 第一次接觸雪 的初學者。教練會從最基礎的「穿雪鞋」「站立」「煞車」開始教，循序漸進。
許多初學者第一天就能在綠線（初級道）獨自滑下來。請放心報名。
Absolutely. Many of our students are complete first-timers. Instructors start from the very basics — putting on boots, standing, and braking — and build up step by step.
Many beginners can ski down a green (beginner) run on their own by the end of day one. No prior experience needed.
全天課程（6 小時）的標準流程：
實際流程會根據天氣、學員狀況、體力做彈性調整。
Standard schedule for a full-day (6 hours) lesson:
The actual schedule is flexibly adjusted based on weather, conditions, and energy levels.
全天（6 小時）：適合想要深入學習、有充分時間練習、體力充足的學員。一天可以進步明顯。
半天（3 小時，僅 Niseko 提供）：適合：
Full-day (6 hours): For deeper learning, ample practice time, and good physical stamina. Noticeable improvement in a single day.
Half-day (3 hours, Niseko only) is ideal for:
我們建議 3 歲以上的小朋友才開始學滑雪。3 歲以下的孩子體力與專注力較難維持一整天的課程。
對於小朋友，我們推薦從半天課程開始，避免疲勞。教練會用遊戲化的方式引導，讓小朋友享受雪上樂趣。
We recommend children 3 years and older. Younger children typically lack the stamina and focus for a full lesson.
For children, we suggest starting with half-day lessons to avoid fatigue. Instructors use a playful, game-based approach so kids enjoy their time on snow.
可以，但 不太推薦。教練只能配合最低程度的學員，對技術較好的人來說會覺得無聊或無法進步。
建議方式：
It's possible, but not recommended. The instructor has to teach at the slowest student's pace, leaving more advanced students bored or unable to progress.
Suggested approaches:
同一堂課中混合是 不可能的（雙板與單板的教學完全不同）。
但若您安排多天課程，可以選擇一天滑雙板、另一天玩單板，體驗不同的雪上感受。請在預約時註明，我們會安排對應的教練。
Mixing within the same lesson is not possible — ski and snowboard instruction are entirely different disciplines.
However, in a multi-day booking you can switch — for example, ski one day and snowboard the next. Let us know when booking and we'll assign the appropriate instructor.
主要交通方式：
Main transport options:
有，但僅限從飯店到雪場的短程接送（不是從機場到飯店）。
接送費用：
請在預約時註明是否需要接送，並提供住宿地點。
Yes, but only for short transfers from your hotel to the ski resort (not airport-to-hotel).
Shuttle fees:
Please indicate if you need shuttle service and provide your accommodation address when booking.
Niseko 地區大部分飯店都可以接送，包括 Hirafu、Annupuri、Hanazono、俱知安町範圍內。
Rusutsu / Kiroro 由於距離較遠，接送會依照您的住宿位置另外報價。請預約時告知飯店名稱與地址。
Most hotels in the Niseko area are covered — including Hirafu, Annupuri, Hanazono, and Kutchan Town.
Rusutsu / Kiroro are farther — transfer pricing depends on your specific location. Please share the hotel name and address when booking.
絕對需要雪胎。北海道冬季路面常結冰，沒有雪胎或鏈條非常危險。租車時請確認車輛已配備雪胎（Studless Tire）。
保險建議購買全險（CDW + 免責補償），冬季駕駛意外風險較高。如不熟悉雪地駕駛，強烈建議改搭巴士或包車。
Snow tires are absolutely required. Hokkaido roads frequently ice over in winter — driving without snow tires or chains is very dangerous. Confirm that your rental car has studless (snow) tires.
Full insurance (CDW + collision damage waiver) is strongly recommended — winter driving carries higher accident risk. If you're not experienced with snow driving, please consider bus or chartered transfer instead.
有，我們很樂意根據您的預算與需求推薦合適的住宿。Niseko 地區從高級度假村到背包客棧、家庭式 lodge 都有。
預約時請告訴我們：
Yes — we're happy to recommend accommodations based on your budget and needs. Niseko has everything from luxury resorts to backpacker lodges and family-style stays.
When booking, please let us know:
沒有包含。我們只提供滑雪課程，住宿需要您自行預訂。
不過我們會樂意提供住宿建議與訂房協助，特別對於不熟悉日文預訂的客人。
No. We only provide ski lessons — accommodation is booked separately by you.
That said, we're happy to offer recommendations and assist with reservations, especially for guests who aren't comfortable booking in Japanese.
Niseko：國際化、餐廳與設施最豐富，適合所有人。但比較熱鬧、人多。
Rusutsu：度假村集中，住在 Rusutsu Resort 內幾乎不需出門，非常適合家庭與孩子。樹林與公園豐富，自由滑雪愛好者的天堂。
Kiroro：相對寧靜、人少，雪況極佳（年降雪量達 5m）。適合想避開人潮、追求安靜滑雪體驗的朋友或情侶。
Niseko: International, the richest in restaurants and amenities — suitable for everyone. But busier and more crowded.
Rusutsu: Resort-centric — staying inside Rusutsu Resort means you barely need to leave. Excellent for families and kids. Abundant tree runs and parks make it a freeskiing paradise.
Kiroro: Quieter, less crowded, with outstanding snow (5m annual snowfall). Best for friends or couples seeking peaceful, low-traffic snow.
不一定。Niseko 地區有許多飯店在俱知安町（鎮上），離雪場有 10-15 分鐘車程。鎮上選擇較多、價格較親民。
住雪場旁的優點：早晨可以馬上滑雪、晚上方便進雪場餐廳。
住鎮上的優點：餐廳選擇多、價格較合理、有便利商店與藥局。
Not necessarily. Many Niseko-area hotels are in Kutchan Town, 10–15 minutes from the resort. Town accommodations offer more variety and better prices.
Staying near the resort: Quick access to slopes in the morning; easy resort dining at night.
Staying in town: More restaurants, better value, plus convenience stores and pharmacies.
上課當天請準備：
Please bring on the day of your lesson:
可以。多數雪具租賃店除了雪具外，也租借雪衣雪褲（約 ¥3,000-¥5,000 / 天）。
建議您：如果您只去 1-2 次的話，租是合算的。如果之後還會繼續滑，可以考慮在台灣的 Decathlon 或網購一套基本款，划算又有自己的尺寸。
Yes. Most rental shops offer jackets and pants alongside equipment (around ¥3,000–¥5,000 / day).
Our suggestion: if you only ski 1–2 times, renting makes sense. If you plan to ski more, consider buying a basic set from Decathlon or online — cost-effective and sized to fit.
防曬乳：強烈建議自己帶。雪地紫外線反射強烈，沒擦防曬非常容易曬傷。
雪鏡：強烈建議自己準備。許多雪具租賃店並不提供雪鏡的租借，現場購買的選擇也有限。質量好的雪鏡能防止下雪天視線模糊，是滑雪必備品。
安全帽：強烈推薦配戴，特別是 小朋友與初學者必戴。雪場有租借，建議租或購買。
Sunscreen: Strongly recommended to bring your own. UV reflects intensely off snow — sunburn is very easy without protection.
Goggles: Strongly recommended to bring your own. Many rental shops do not offer goggle rentals, and on-site purchase options are limited. Quality goggles prevent foggy vision on snowy days and are essential for skiing.
Helmet: Strongly recommended, especially required for children and beginners. Resorts offer rentals — rent or buy.
租賃店通常會根據您的身高、體重、滑雪程度幫您選擇。基本參考：
如果不確定，告訴租賃店「初學者」「打算上課」，他們會推薦適合的尺寸。
Rental shops select equipment based on your height, weight, and skill level. Basic guidelines:
If unsure, just tell the rental shop "beginner, taking a lesson" — they'll recommend the right size.
隱形眼鏡：可以，但雪地乾燥可能引起眼睛乾，建議帶眼藥水。
近視眼鏡：可以戴，但需要搭配能罩住眼鏡的雪鏡（OTG = Over The Glasses 設計）。租賃店有這種雪鏡。
Contacts: Yes — but snow environments are dry, so bring eye drops in case of irritation.
Prescription glasses: Yes — but pair them with goggles designed to fit over glasses (OTG = "Over The Glasses"). Rental shops carry OTG goggles.
北海道的雪天是常態，本校課程於天候不佳時仍照常實施。我們會視狀況選擇較安全的路線或移動至其他滑雪場。事實上，下雪天的粉雪體驗正是北海道的招牌！
只有當滑雪場全面停業，或本校基於安全考量主動中止課程時，才會取消上課。即使部分纜車停運，只要還有可滑行的區域，課程仍會照常進行。
因天候不佳而由客方提出之取消，視為客方事由。建議您於預約時務必投保旅遊保險。詳情請參閱條款與注意事項。
Snow is the norm in Hokkaido — our lessons proceed even in poor weather. We choose safer routes or relocate to another resort as needed. In fact, snowy days are when Hokkaido's signature powder is at its best!
Lessons are only canceled if the entire ski resort closes, or if we decide to halt lessons for safety reasons. Even with partial lift closures, lessons proceed as long as some terrain remains skiable.
Cancellations by the customer due to weather are treated as customer-side cancellations. We strongly recommend purchasing travel insurance when booking. See the Terms & Conditions for details.
取消政策依距離課程開始日計算：
「14 天前至當日」期間，僅以下特例事由可扣除手續費後退款：受傷或生病（需診斷證明）、發現懷孕、家屬親屬過世、所預約之交通停駛或航班取消延誤。
取消手續費：6 小時課程 ¥30,000／天、3 小時課程 ¥20,000／天。詳細條款請參閱條款與注意事項。
Cancellation policy by timing relative to the lesson start date:
Within the "14 days prior to the day of" period, only the following special exceptions qualify for a refund (after deducting fees): injury or illness (medical certificate required), pregnancy discovered, bereavement of family/relatives, or inability to attend due to booked transport stoppages or flight cancellations/delays.
Cancellation fee: ¥30,000/day for 6-hour lessons, ¥20,000/day for 3-hour lessons. See the Terms & Conditions for complete details.
因為學校決定取消（如雪場全面停業、教練判斷無法安全上課）的情況：
若是學員個人因為怕冷、不想滑而取消，則依照一般取消條款處理。
When we cancel (e.g., resort fully closed, or our team deems lessons unsafe):
If the student chooses to cancel because of cold weather or reluctance to ski, standard cancellation terms apply.
請第一時間聯絡我們。我們會盡力協助處理：
取消手續費為 6 小時課程 ¥30,000／天、3 小時課程 ¥20,000／天。建議出發前購買含滑雪意外的海外旅遊保險，可以涵蓋醫療費用、課程取消手續費等。詳情請參閱條款與注意事項。
Please contact us immediately. We'll do everything we can to help:
Cancellation fees: ¥30,000/day for 6-hour lessons, ¥20,000/day for 3-hour lessons. We strongly recommend purchasing travel insurance that covers ski injuries before your trip — it typically covers medical expenses and cancellation fees. See the Terms & Conditions for details.
是的，我們所有教練都會說中文。目前團隊由來自台灣的教練，以及會說中文的日籍創辦人 Akira 組成。
多數教練也能用英文教學，若您的朋友是英文使用者，可以一起上課。
Yes, all of our instructors speak Chinese. Our current team is made up of instructors from Taiwan and our Chinese-speaking Japanese co-founder, Akira.
Most instructors also teach in English — so English-speaking friends can join the same lesson.
我們的教練都持有以下國際認證機構的證照：
等級分為 Level 1（初級指導員）至 Level 3（高級指導員）。指定 Level 2/3 的教練會有額外指定費。
Our instructors hold certifications from the following international bodies:
Levels range from Level 1 (entry-level instructor) to Level 3 (advanced instructor). Designating a Level 2/3 instructor incurs an additional fee.
SNOWMAN 的特色：
我們相信滑雪不只是運動，更是文化體驗。希望您在北海道擁有完整美好的回憶。
What makes SNOWMAN different:
We believe skiing is more than a sport — it's a cultural experience. Our goal is to give you complete, lasting memories of Hokkaido.
完全不用！我們的教練會在課程中協助您與雪場、餐廳、租賃店等溝通。
不過簡單的日文（你好、謝謝、不好意思）能讓旅行更愉快。雪場與遊客區基本都有英文標示，自助會比想像中容易。
Not at all. Our instructors help bridge communication with the resort, restaurants, rental shops, and more.
That said, knowing basic phrases (hello, thank you, excuse me) makes the trip more enjoyable. Resorts and tourist areas have English signage — getting around is easier than you might think.
課程費用已包含每人每日 ¥1,000 的傷害保險，以及第三者賠償責任保險，保障您在課程期間的人身安全與意外責任。
為求更完整的保障（例如海外醫療費用），仍建議您於出發前自行投保含「滑雪／雪上活動」的海外旅遊保險。
The lesson fee already includes ¥1,000/day personal accident insurance and third-party liability insurance, covering your personal safety and accidental liability during the lesson.
For fuller protection (such as overseas medical costs), we still recommend purchasing overseas travel insurance that covers skiing / snow sports before your trip.
可以！很多客人會：
請預約時告訴我們希望的雪場組合，我們會依照交通方便性與雪況推薦最佳行程。
Yes — many guests do this:
Tell us your preferred resort combination when booking — we'll recommend the optimal itinerary based on transport convenience and snow conditions.
當然有！滑雪後泡溫泉是北海道最棒的體驗之一。Niseko 與 Rusutsu 周邊有很多溫泉：
有刺青的客人請事先確認該溫泉的規定（多數日本溫泉不接受刺青）。我們可以根據您的住宿位置推薦合適的選擇。
Absolutely. A post-ski onsen is one of the best Hokkaido experiences. Many options near Niseko and Rusutsu:
Guests with tattoos: please check each onsen's policy beforehand (most Japanese onsen don't allow tattoos). We can recommend options based on your accommodation location.
我們很樂意回答您的任何問題。
Reach out via LINE, email, or social media — we usually reply within 24 hours.