注意事項 Notices
付款期限 Payment Deadline
我們將直接寄送發票，請依照以下期限完成付款以確認預約：
- 11 月 30 日以前：請於收到發票後 7 日內 完成付款，否則預約將自動取消。
- 12 月 1 日以後：請於收到發票後 3 日內 完成付款，否則預約將自動取消。
We will send the invoice directly. Please complete payment within the following deadlines to confirm your booking:
- Before November 30: within 7 days of receiving the invoice; otherwise the reservation is automatically canceled.
- From December 1 onward: within 3 days of receiving the invoice; otherwise the reservation is automatically canceled.
雪場規定 Ski Resort Regulations
各雪場有不同的集合與服務規定，敬請事先確認並同意。
- 去年已使用本校課程，且今年再次指定相同教練的學員，可於課程開始前 72 小時通報雪場，安排在 Hanazono 上課。
- 住宿 Park Hyatt 或 Nikko Style 的學員，可使用本校接送服務前往其他雪場上課（僅限 6 小時課程）。
- 使用本校接送服務，與教練從其他雪場一同前往 Hanazono 進行課程。
兒童課程 Children's Lessons
- 6 歲以下（含 6 歲）的兒童課程，僅接受與教練一對一的形式。
- 本校建議兒童與成人分開上課。
Lessons for children age 6 and under are one-on-one with the instructor only. We recommend separate lessons for children and adults.
其他重要規定 Other Important Terms
課程費用與設備租賃 Fees & Equipment Rental
- 本費用不包含纜車票券與租賃費用。若需要租賃雪具或購買纜車票，我們的教練將會協助您向雪場租借及購票，您只需要在現場支付費用給櫃台人員。
- 關於租賃設備，參加者同意接受「現狀」的設備，並且在損壞或遺失的情況下不負責任。
The fees do not include lift tickets or rental fees. Our instructors will assist you in renting equipment and purchasing tickets from the resort; you simply pay the counter staff on-site. Participants accept rental equipment "as is" and are not held responsible for damage or loss.
分班上課建議 Class Division
如果學員的滑行程度差異較大，我們建議您分班上課。教練將會優先指導程度較慢的學員，這可能會對程度較好的學員的學習效益產生影響。
If there is a significant difference in skiing ability among participants, we recommend dividing into separate classes. Instructors will prioritize guiding the slower participants, which may impact the learning efficiency of those with higher skill levels.
未成年者 Minors
未成年者參加課程須經監護人同意。基於安全考量，本校建議兒童於課程中配戴安全帽（部分雪場規定為必須）。
Participation by minors requires the consent of a parent or guardian. For safety, we recommend that children wear a helmet during lessons (required at some resorts).
照片與影片 Photos & Videos
本校可能於課程中拍攝照片或影片，並用於宣傳用途。若不同意，請事先告知。
We may take photos or videos during lessons and use them for promotional purposes. If you do not consent, please let us know in advance.
免責聲明 Disclaimer
- 參加者同意放棄對 SNOWMAN 滑雪學校及其員工和相關人員在活動中可能產生的所有索賠。
- 參加者同意不對 SNOWMAN 滑雪學校及其相關人員提起任何訴訟或補償請求。
- 參加者理解並接受活動的固有風險（如跌倒、碰撞、設備故障、惡劣天氣、健康狀況等）。
- 參加者同意自行承擔活動中可能發生的事故或健康問題，並免除 SNOWMAN 滑雪學校及其相關人員的責任。
Participants agree to waive all claims against SNOWMAN Ski School and its staff and related personnel for any incidents during the activities, and not to bring any lawsuits or compensation claims. Participants understand and accept the inherent risks of the activities (falls, collisions, equipment failure, adverse weather, health conditions, etc.) and agree to bear any accidents or health issues that may occur, exempting SNOWMAN Ski School and its related personnel from liability.
學員體驗與安全注意事項 Experience & Safety
- 為確保所有學員的最佳體驗與安全，我們不接受過去六個月內進行過重大手術或懷孕中的學員參加課程。若學員未事先告知上述情況並參加課程，且在課程中出現問題，SNOWMAN 將不負相關責任。
- 參加者需自行確認自身健康狀況，保證能安全進行滑雪或滑雪板活動。
To ensure the best experience and safety for all participants, we do not accept those who have undergone major surgery in the past six months or are currently pregnant. If such conditions are not disclosed and problems arise, SNOWMAN will not be held responsible. Participants must confirm their own health status to safely take part.
遲到和無故缺席政策 Late Arrival & No-Show
若參加者遲到，課程時間將不會延長。無故缺席（未提前通知取消）的情況下，費用不予退還。
If participants arrive late, the lesson time will not be extended. In the case of a no-show (failure to notify of cancellation in advance), no refund will be given.
取消政策 Cancellation Policy
30 天前 / 15–29 天前 30+ days / 15–29 days
- 於課程開始日 30 天前 通知取消者，全額退款。
- 於課程開始日 15 至 29 天前 通知取消者，退還課程費用的 50％。
30 or more days prior: full refund. 15–29 days prior: 50% of the course fee refunded.
14 天前至當日取消 14 days prior to the day
原則上不予退款。惟僅限因下列特例事由取消者，扣除取消手續費後退還餘額。
取消手續費 ＝ 每日手續費 × 取消之課程天數
範例 Example：預約 3 天 6 小時課程並全部取消 → 扣除 ¥30,000 × 3 = ¥90,000 後退還餘額。
作為特例可退款之事由：
- 受傷、生病（必須提交診斷證明書）
- 發現懷孕
- 家屬、親屬過世
- 因所預約之交通工具停駛或航班取消、延誤等致無法前來之情形
As a rule, no refund is given. Only cancellations for the following special exceptions are eligible for a refund of the balance after deducting the cancellation fee (per-day fee × number of canceled lesson days). Qualifying reasons: injury or illness (medical certificate required); discovery of pregnancy; bereavement of a family member or relative; inability to attend due to suspension of booked transport or flight cancellation / delay.
全額退款之情形 Full Refund
於下列「本校無法提供課程」之情形，全額退款：
- 滑雪場關閉。
- 因日本政府政策變更所致之觀光、入境限制等，非可歸責於客方而無法參加之情形。
- 本校基於安全考量而中止課程之情形。
Full refund where we cannot hold the lesson: ski-resort closure; tourism / entry restrictions arising from changes in Japanese government policy; or cancellation by us for safety reasons.
課程日期變更 Rescheduling
屬「14 天前至當日取消」者，原則上不受理日期變更。惟若於課程開始日 72 小時前通知，且 原預定授課之教練得於變更後之日期排班時，本校得受理改期，此情形下不收取取消手續費。若無法確保原教練，則無法受理改期。
Rescheduling is generally not available. However, with at least 72 hours' notice and only where the originally assigned instructor can be assigned to the new date, we may reschedule with no cancellation fee. If the original instructor cannot be secured, rescheduling is not possible.
天候不佳時之課程 / 旅遊保險 Poor Weather & Insurance
本校課程於天候不佳時仍照常實施，將視狀況選擇較安全之路線或移動至其他滑雪場。因天候不佳而由客方提出之取消，視為客方事由。即使因航班取消、交通中斷、受傷、生病等致無法前來，仍將收取取消手續費；此類費用多可由旅遊保險支應，敬請於預約時務必投保旅遊保險。
Lessons are held even in poor weather (with safer routes or relocation as needed); customer cancellations on weather grounds are treated as customer circumstances. As a fee applies even when flight cancellations, transport disruption, injury or illness prevent attendance — and such costs are often covered by insurance — we strongly recommend purchasing travel insurance when you book.
取消費用速查表 Cancellation Quick Reference
| 通知取消之時期 · Timing | 退款金額 · Refund |
|---|---|
| 30 天前30+ days | 全額退款Full refund |
| 15–29 天前15–29 days | 退還 50%50% refunded |
| 14 天前–當日（特例事由 ※1）14 days – day-of (special reasons) | 扣除手續費後退款Refund after fee (6h ¥30,000 / 3h ¥20,000 × days) |
| 14 天前–當日（特例以外之自身因素）14 days – day-of (other personal reasons) | 不予退款No refund |
| 14 天前–當日（本校無法提供課程 ※2）14 days – day-of (we cannot provide) | 全額退款Full refund |
※1 特例事由 = 受傷、生病（須診斷證明書）／發現懷孕／家屬、親屬過世／因交通停駛、航班取消、延誤等致無法前來。 ※1 Special reasons = injury or illness (medical certificate required) / pregnancy / bereavement / inability to attend due to transport suspension, flight cancellation or delay.
※2 本校無法提供課程 = 滑雪場關閉／政府觀光、入境限制／本校基於安全考量中止。 ※2 We cannot provide the lesson = resort closure / government tourism or entry restrictions / cancellation by us for safety reasons.